The location is great. safe and convenient.

The friendly staff, especially Claudia, helped resolve a courier issue seamlessly, ensuring our stay was stress-free. The hotel's location is perfect with numerous shopping options right next door.

I enjoyed my stay for a week. The staff was warm and cute. The room was spotless. The location was perfect, near family and shops. I'll definitely return. 😊

I stayed at the NH Collection Monterrey San Pedro for two nights and really enjoyed the large size of the rooms. The two-room suite offered a nice separation between the living area and the bedroom. The bathroom felt modern, featuring a separate tub and walk-in shower which was great. However, I found the floors in the room to be a bit dusty. It was surprising since I expected a cleaner environment. The staff was mostly friendly, but I had a frustrating experience at check-in. Initially, I was given a room that wasn't what I booked, and it took some effort to get the correct king-size bed. I eventually got upgraded to a suite, but I had to deal with maintenance for a shower issue, which took 30 minutes to resolve. The hotel’s location is really handy, being right next to a mall, making it easy to grab anything I needed. Overall, it’s a comfortable hotel but needs some attention to detail in housekeeping to enhance the stay.

Recommend for a fleeting stay

Comfortable room, excellent breakfast, great location. the mall nearby offers plenty of shopping options and it's convenient for quick errands.

It was all fantastic.

Staying here with my three grandkids was fantastic! The location was super convenient, just a hop away from the mall where we could pick up snacks or fun stuff. The room had a gorgeous view of the mountains, and my grandkids loved the pool area!

My kids wished there were more kid-friendly dining options on-site.

Gorgeous mountain view and helpful staff, but parking was a hassle.

Spacious room with a Nespresso machine provided.

Bathroom roof urgently needs maintenance and paint.

would like to go back there again

The room was recently renovated with awesome mountain views. Staff responded quickly to our request for a cot. Parking is super easy in the mall garage below, just $7 USD per night with validation. We even left our bags behind the front desk after checkout for free!

I had a pleasant stay, thoroughly enjoying the gorgeous mountain view from my upgraded room and the delightful breakfast variety each morning. The prompt service when I needed a cot was impressive, though the door to the bathroom was a bit low on its hinges.

The recently renovated room offered a stunning view of the mountains, complemented by helpful staff who promptly added a cot when requested. However, the air conditioning was noisy, and there were cleanliness issues in the bathroom and furnishings. The restaurant ambiance felt impersonal, and the lack of proper water supply in the fitness center was disappointing.

Great location with helpful staff

I really enjoyed my stay at this hotel. the location was fantastic, right next to a mall with plenty of dining and shopping options. The staff were incredibly accommodating, allowing me to leave my bags after checkout without any extra charges. The room was comfortable, with a beautiful view of the mountains. However, I think they could improve the cleanliness, as I noticed some dust upon arrival.

The location was perfect for my needs.

I had a disappointing experience during my stay. The check-in process was chaotic and unorganized, and it took far too long to get settled in my room. Once I finally got to my room, it was not cleaned properly, with dust and debris still present from previous guests. Additionally, the staff's attitude was off-putting, making me feel unwelcome rather than valued. Overall, it just felt like the hotel was not up to standard.

It was just a strong match for a quick break in Monterrey with outstanding value. The room service line was busy for 30 minutes, which became quite frustrating after a long day. Be prepared to wait a bit for service.